Technical Manager

Guadalajara - One Support

Backbase

Technical Manager

Connected with our other BDCs around the globe, Guadalajara is powered by a high-performance team. Our collaborative nature and drive for constant learning and improvements build a great vibe. There’s also the opportunity for immense professional growth and a strong leadership culture - letting you decide how big of an impact you want to make!

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* Use your technical and product expertise to define and drive our clients’ overall technical strategy; * Address all product-related queries on time with your product expertise and engaging different stakeholders within the Backbase organisation; * Travel to clients and build strong relationships with key stakeholders. You will be working closely with lead architects and C-level executives in our customers; * Become an internal advocate of the client and bring the voice of the customer into the rest of the Backbase organization; * You identify opportunities for the customer to have better product adoption, provide guidance on best practices for custom components, and help the client align their requirements with our R&D roadmap; * Work with our R&D organisation to provide customers' feedback and help identify potential new features or products (both on the functional and technical levels); * Analyse customers’ needs and suggest upgrades or additional features to meet their requirements; * Collaborate closely with the Technical Support, Product Engineering, and Project Implementation teams at Backbase to ensure successful implementations of the Backbase product.

* Overall experience of 10+ years and 5 years of management experience with solid technical background; * You have excellent written, verbal and presentation skills, particularly in conveying technical concepts in a way that is easy for an audience of various technical skills to understand; * You have a solid technical background with hands-on experience building and designing enterprise software. Experience with digital transformation projects in financial institutions are a plus; * You have experience with most of our technology stack: Java, Spring, Maven, Gradle, Angular, Kotlin, Cloud Deployments, Docker, Kubernetes and Swift; Having a cloud certification (e.g. AWS Certified Solutions Architect) is a plus; * You are an advocate for Agile methodologies and are able to explain its pros and cons to steer stakeholders in the right direction; * You hold a BSc/MSc degree in Computer Science or relevant field; * You are fluent in English.