Product Design Lead (Payment Services)

Tide is seeking an exceptional Product Design Lead to join our team in the Payment Services. Payments Services covers all the banking products to enable members to receive, send & store funds (domestically & internationally).

The Tide design team is integrated into a number of internal mission teams called Speedboats that aim to solve the most critical member problems. These speedboats are made up of Product managers, Engineers, UX Writers, Data analysts and Marketing. Working in a collaborative way to discover, define and deliver value to our members in a continuous delivery process. Cross collaboration between speedboats is essential to ensure member journeys are seamless and well connected experiences.

- You’ll work collaboratively with a number of Product Managers, Technical Owners and senior stakeholders of a domain area to define strategic objectives and goals, in order to:

- Identify & prioritise product roadmap initiatives within a business area to define the biggest opportunities for Tide and its members

- De-risk these initiatives by working closely with research, product and engineering to best understand the problem to solve, building significant customer value

- Define how outcomes will be measured, success metrics and expected impact

- You’ll drive the implementation of strategic initiatives, in order to:

- Deliver well considered, tested and validated outcomes that can be delivered in incremental ways, constantly bringing value to members

- Partnering with Product Engineering to ensure delivery is aligned with the vision

- Promote and continuously improve the ways of working to ensure quality experiences are delivered to our members

- Monitor customer impact and operational success, pivoting where needed in order to achieve desired outcomes

- You’ll champion Design practices effectively to stakeholders at all levels at Tide, which will:

- Promote the value of Design thinking across Tide

- Encourage all members of your speedboat to engage and adopt a member-centric approach

- Showcase the talent, capabilities and achievements of the team in meeting Tide’s strategic objectives

- You’ll lead and mentor a small team of Product designers in different geographies across the globe, in order to:

- Create and grow a high-performing team that can use a variety of design methods to achieve brilliant results