Customer Liaison Officer

Job Role: To act as a main link between the customer and the Company and be instrumental in anticipating, highlighting, and following up anything that effects in any way customer service.

* Responsible for actioning any incoming orders and other correspondence from the customers. * To follow up instructions already issued in connection with customer service. * To highlight envisaged problems that would affect customer service. * To go back to the customer on known parts to be missed as per feedback from either the customer services manager and/or production planning department. * To highlight where inadequate tooling is available against major parts. * To highlight the need of a replan to production planning when carrying out revision exercises. * To carry out all duties as per relevant section and Quality Assurance Procedure. * To follow up, expedite and see that negotiated parts are shipped as reviewed. * To go through the suspended items and take up with the customer accordingly * To ensure that data and pricing of orders are entered into the computer system as appropriate. * To send at the beginning of each month the overproduction stock list and updated orderbook. * To update customer schedules and communicate changes to production planning. * Any other task which may arise in line with the role. * Compliance with the requirements of the ISO14001 environment management system and the ISO45001 occupational health and safety management system. * Responsible for reporting any hazards / near misses / incidents immediately that you’re aware of to the area management. * Very good customer-care skills·

* G.C.E. ‘O’ Level Standard * Fluency in as much foreign languages as possible * Good knowledge of shop floor practices * Ability to communicate with all strata of management and employees * Ability to work under pressure and with minimum supervision

Working hours:

* Working hours might also include work between 10pm of one day and 6am of the following day, and the employee concedes to this.

Job details

Malta

Full-time

Entry level

Onsite

Apply by: November 28, 2026

Administrative & Clerical, Customer Service, Management & Operations, Manufacturing & Production

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English - Full professional proficiency (Required)