Service Technician

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* Perform scheduled maintenance tasks in line with Element Logic’s manuals, standards, and procedures.

* Troubleshoot, repair, and replace equipment components using Element Logic’s detailed service processes.

* Accurately document all completed work and communicate updates to the back-office team and team leader.

* Prepare clear service visit reports and TODs for customers, ensuring transparency and quality follow-up.

* Build strong relationships with customers by understanding their needs and highlighting the value of preventive maintenance.

* Manage spare parts inventory for service vans, customer sites, and internal stock to ensure operational readiness.

* 3+ years of relevant experience in automation, robotics, conveyor systems, or a similar field.

* Electrical knowledge: you can fault-find, read, and interpret electrical schematics.

* Mechanical competence: assembling, maintaining, and understanding mechanical systems comes naturally to you.

* Remote troubleshooting skills: you can search for and implement solutions via the software tools provided.

* Certifications: MEWP 3A &3B along with FLT (reach/counterbalance) are preferred.

* HSE: Recognized experience with RAMS, and an ability to edit and amend.

* You’re tech-savvy: ready to master our proprietary software and use your IT skills to get the job done efficiently.

* IT/PC literate.

This role requires a willingness to travel to customer sites across the UK.

Personal Characteristics:

* Customer-focused mindset – You enjoy engaging directly with clients, understanding their needs, and ensuring an excellent experience from start to finish.

* Analytical problem-solver – You take pride in diagnosing issues, identifying root causes, and recommending effective, lasting solutions.

* Proactive and adaptable – You thrive in dynamic environments, working independently and embracing new challenges with a positive attitude.

* Clear communicator – You can translate complex or technical concepts into simple, understandable language for any audience.

* Collaborative team player – You work effectively both within a team and independently, contributing to shared goals and supporting colleagues when needed.

Place of work: Hybrid with regular travel to customer sites across Southern England, ideally located within 50 miles of Oxford including Reading, Swindon, Milton Keynes, Northampton, Coventry, Gloucester, and surrounding areas

Work format: You will be required to be on call every 4-6 weeks on a ROTA basis to cover potential breakdowns. This will be covered by and on-all enhancement fee and if you are required you will be paid at time & a half

Start date: To be agreed upon

Form of contract: Permanent employment

For further questions about the position or process, contact Emilia Vera by email: emilia.vera@elementlogic.net .