Level 2 Support Engineer
Belfast, County Antrim, Northern Ireland, onsite, full time, GBP 30,000–35,000 / year
seen 2d ago
- Hyper-V
- Azure
- Microsoft Entra ID
- Networking
- WAN
- Windows Server
- DNS
- Routing
- Exchange Online
- Switching
- Active Directory
- DHCP
- ConnectWise Manage
- Firewall
- Microsoft 365
- Azure AD
- VPN
- LAN
- Teams
- ConnectWise Automate
- SharePoint
- SonicWall
About the role
We're recruiting on behalf of a growing Managed Service Provider (MSP) for an experienced Level 2 Support Engineer to join their technical support team. This is a great opportunity for someone with a solid MSP background who's comfortable working across Microsoft 365, Azure, and networking technologies in a fast-paced, multi-client environment.
You'll be the go-to for escalated tickets that Level 1 can't resolve, providing hands-on technical support across a varied client base while building toward more advanced infrastructure and cloud work.
What you would do
* Providing 2nd line technical support (remote and occasional on-site) across a diverse portfolio of clients * Managing and resolving escalated incidents, problems, and service requests via the ITSM ticketing platform * Working to and helping maintain SLA/KPI targets, with strong ticket prioritisation * Administering and supporting Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID) * Supporting Azure infrastructure - VMs, storage, networking basics, and Azure AD/Entra ID administration * Troubleshooting LAN/WAN connectivity, VPNs, routing/switching, and firewall issues * Supporting Windows Server environments, Active Directory, DNS, and DHCP * Escalating complex issues to 3rd line where required, with clear documentation * Delivering excellent customer service and clear communication with client stakeholders * Contributing to small infrastructure projects and upgrades alongside day-to-day support
What they are looking for
Level 2, Support, MSP, Azure, M365, Networking, Belfast
Level 2 Support Engineer - Managed Services (Azure / M365 / Networking)
Location: Belfast - Onsite Salary: £30,000 - £35,000 Type: Permanent, Full-Time
Essential:
* Proven experience working within an MSP (Managed Service Provider) environment * Solid working knowledge of Microsoft 365 / Office 365 administration * Practical experience with Microsoft Azure (VMs, storage, Entra ID/Azure AD) * Strong networking fundamentals - LAN, WAN, VPN, routing and switching * Experience with Windows Server, Active Directory, DNS, DHCP * Confident using ITSM/ticketing tools (e.g. ConnectWise Manage/Automate or similar) * Excellent troubleshooting and problem-solving skills * Strong customer service skills and the ability to communicate clearly with non-technical stakeholders
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