* Owning the technical direction and roadmap across the Core Services portfolio: Edge Caches, Realtime Services, Enterprise Key Management, International Data Residency, and Image Proxying and Uploads. You’ll have large footprint and the opportunity to drive major impact. And you'll decide what to invest in now, what to sequence later, and what to decline — balancing reliability, migration, and new capability work.
* Leading a multi-system migration of Flannel to Loom, our next-generation edge cache, while keeping the current systems running at full reliability for millions of users. You'll drive the team to ship new capabilities without introducing risk to infrastructure that people depend on daily.
* Driving delivery and execution while maintaining reliability as a top priority, including sprint planning, product launches, incident follow-ups, operational sustainability analyses, and building the technical case for investment with leadership. You'll ensure the team doesn't trade reliability for velocity, but is always high-performing.
* Owning on-call operations and incident management for Tier 0 services. You'll manage on-call rotations across partnering teams, triage production issues, lead incident response for your services, and drive improvements to runbooks, alerting, and operational tooling.
* Partnering cross-functionally with Product, Sales, Compliance, Security, AWS, and other infrastructure teams on dependencies, timelines, and risks. You'll be the shortest path to solutions — whether it's unblocking a compliance audit for South Korea, coordinating IDR region launches with Sales and AWS, or negotiating priorities with partner teams for shared work.
* Representing your team's work in leadership reviews, quarterly and annual planning, and executive forums. You'll build compelling business-and-technical cases for your team's investments and tell your leadership what's really going on early enough that nothing becomes a fire drill.
* Building and maintaining a high-trust team culture where engineers do impactful work and grow. You'll hire well, manage performance with fairness and transparency, mentor emerging technical leaders, and celebrate your team's wins.
* Managing cost and capacity for services that run at massive scale, working with finance on AWS spend trends, exec-approved budget increases, and cost-saving initiatives like the Loom migration (projected $1-2M savings).
* Driving the team to adopt AI development tooling for maximum impact, while maintaining engineering rigor and quality for critical infrastructure.
You're Our Person If:
* You've led engineering teams for 5+ years building and operating high-scale, high-availability backend infrastructure or distributed systems.
* You have strong software engineering fundamentals with previous experience as a Senior+ backend engineer, with enough depth to be credible in architecture discussions about caching, distributed systems, observability and reliability best practices, and system design — and to build SME knowledge in a new area fast.
* You have a history of managing Tier 0 / Tier 1 services where uptime matters deeply, including owning on-call rotations, leading incident response, and driving operational improvements.
* You have experience with realtime messaging systems or event-driven architectures at scale — presence, message delivery, pub/sub, or similar systems where latency and reliability directly impact user experience.
* You have experience leading multi-quarter migration or platform evolution projects while simultaneously keeping existing systems reliable.
* You've managed teams through prioritization trade-offs — weighing reliability vs. feature work vs. cost vs. compliance — and can articulate those decisions to both engineers and executives.
* You have experience partnering with cross-functional stakeholders (Product, Sales, Compliance, Security, Infrastructure) to turn business requirements into engineering plans.
* You understand how to build a high-performing team culture: hiring, performance management, retention of top performers, and growing new technical leaders.
* You have experience managing engineers across multiple time zones, with an async rhythm that doesn't depend on overlap hours.
* An understanding of how and where AI software development tooling can be deployed for maximum team impact.
Even Better If:
* You have experience with the Go and/or Java programming language at scale.
* Experience with AWS infrastructure, including multi-region architectures.
* Experience with Kubernetes and container-based deployments.
* Experience working within highly regulated environments where an understanding of FedRAMP/NIST frameworks was essential.
* Experience with Enterprise Key Management, data residency, or compliance-driven infrastructure.
* You've managed teams responsible for Edge Caching, CDN, or API gateway systems.
* You've led teams through system deprecation and migration while maintaining service reliability.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
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