Enterprise Customer Success Manager

The Enterprise Customer Success Manager (CSM) is a critical, relationship-focused role centered on technical adoption and value realization within Prophecy's customer base. The CSM is the primary post-sale orchestrator responsible for ensuring that technical stakeholders realize the measurable productivity gains promised during the sales cycle. This role requires a hybrid profile: a technical data expert, a proactive project manager, and a trusted advisor for data teams.

* **Drive Adoption, Value Realization and Renewal:** Partner with customers to transition from "closed-won" to high-volume production. Own the technical success charter, ensuring teams leverage Prophecy’s AI-native agents and visual ETL tools to modernize their data pipelines and ultimately leading to the customer renewing. * **Monitor Technical Health and Risk:** Proactively track account health through adoption metrics and technical milestones. Identify "stalled adoption" or technical friction early, leading structured discovery and cross-functional mitigation efforts to prevent churn. * **Deliver Consultative Value Reviews:** Collaborate with Account Managers on Quarterly Business Reviews (QBRs). You present the "Value Realized"—detailing specific use cases completed, efficiency gains for data engineers, and alignment with the customer's technology roadmap. * **Orchestrate Cross-Functional Success:** Act as the primary technical point of contact, coordinating with Solutions Engineering, Product Management, and Professional Services to resolve complex data engineering problems and drive platform foundations. * **Voice of the Customer:** Translate field-level feedback into actionable insights for our Engineering teams. Drive the customer's long-term technical vision by ensuring their requirements influence Prophecy’s AI-driven product roadmap.

* **Proven Technical Experience:** 5+ years in Customer Success, or Account Management in B2B SaaS, with a focus on the modern data stack (SQL, ETL, Databricks/Spark, Snowflake, or cloud data warehousing). * **Strategic Relationship Management:** Demonstrated success navigating the complexities of Fortune 250 enterprise accounts, working with C-level executives (CIOs, CDOs) and technical leaders (Data Engineering, AI/ML teams). * **Consultative Communication:** Exceptional skills in building consensus across diverse stakeholder groups and the ability to translate technical complexity into business outcomes. * **Willingness to Travel:** Up to 30% as required to visit key customers and deepen strategic partnerships on-site.

* Employee health insurance * Very competitive compensation * Ability to have your fingerprint on an innovative platform * End-to-end ownership of your projects * And more!