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Senior Client Transition Specialist

at Hireskys

United States, senior, full time, 5–8 years

seen 3d ago

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  • Client Operations
  • Fidelity
  • DocuSign
  • Wealth Management
  • Schwab
  • Spreadsheet Skills
  • Process Improvement
  • ACAT
  • Orion
  • AI Workflows
  • Salesforce

About the role

Remote admin and support roles on HireSkys cover virtual assistance, data entry, executive assistance, research, and project coordination. Reliability and clear communication matter as much as tools in these roles.

What you would do

* Own the end-to-end transition of Savvy’s most complex advisor books across custodians like Schwab and Fidelity, including transition planning, paperwork generation, and completed account transfers. * Act as an extension of the Onboarding Manager, assigning new onboardings to specialists, maintaining visibility across all in-flight onboardings, and rebalancing work as needed. * Solve complex issues and escalations (e.g., NIGO, custodian, vendor, data, advisor) with the Onboarding Manager, ensuring quick resolution and advisor communication. * QA paperwork, transition spreadsheets, and trackers on high-risk books before submission, and conduct root-cause reviews on NIGOs to implement fixes. * Assist the Onboarding Manager with managing the Transition Specialists, including 1:1s, coaching, performance input, and onboarding new team members. Formal direct reports expected in 2027. * Lead pre-go-live transition planning with Sales and advisor teams, addressing data readiness, sequencing, standing instructions, and go-live risks. * Own and maintain the transition playbook, identifying and documenting process and automation improvements, including AI workflows. * Report on transition health (turnaround time, NIGO rate, stalled accounts) and flag risks early to leadership.

What they are looking for

Master these to land this role

Spreadsheet SkillsWealth ManagementProcess ImprovementAI WorkflowsClient Operations

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Savvy is reinventing wealth management with AI-native tools. Founded by Ritik Malhotra, Savvy partners with financial advisors to provide a modern platform, marketing support, investment management, and client services. Advisors using Savvy service up to 50% more households and save 19 hours a week. AI is central to their operations, with Savvy Intelligence (released April 2026) being the first AI built for wealth managers, and internal use of tools like Claude across the company.

Read from hireskys.com, last seen 3d ago.

Savvy is a Series C company with 170+ employees, $200M raised, and aiming for $100M ARR this year. Inc. ranked Savvy as the No. 1 fastest-growing financial services company in America in 2026.

* You have 5 to 8+ years in client operations, advisor transitions, onboarding, or account management in wealth management, with experience owning at least one full advisor book transition end-to-end. * You have hands-on experience with Schwab and/or Fidelity custodial platforms and a deep understanding of account transfers, repaper, LPOA, ACAT paperwork, and NIGO resolution. * You excel at managing multiple concurrent, deadline-driven workstreams and anticipating risks before they arise. * You demonstrate strong judgment, making consequential decisions with incomplete information and explaining your reasoning. * You have experience coaching, training, assigning work to, or QA'ing others, with or without formal authority, and are eager to manage a team formally. * You possess strong data hygiene and spreadsheet skills, including lookups, validation, and cleaning messy custodian exports. * You have built at least one process or automation improvement that others adopted. * You are fluent in using AI tools for data and document work, with clear judgment about when to trust versus verify outputs. * You communicate effectively both in writing and verbally, keeping advisors, custodians, and teammates calm and informed under pressure. * You have a collaborative, low-ego, self-starter attitude with extreme ownership and comfort in a high-growth, constantly changing environment.

* Experience with Broker Protocol transitions, advisor teams, or books over $100M. * Familiarity with tools like Orion, Salesforce, DocuSign, and bulk onboarding or CRM import tooling. * Experience building workflows or automations with AI tools beyond single-chat use. * Prior experience at a high-growth startup, custodian, RIA, or broker-dealer. * Experience formally managing a small operations team.

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1. 1.Click Apply. You go to the application — the employer's own page or form, or the HireSkys apply flow — and submit your profile as the employer asks. 2. 2.The employer reviews. Shortlisting is done by the employer, not by HireSkys, so the timeline and next steps come from them. 3. 3.Hear back directly. If shortlisted, the employer contacts you directly. Applying through HireSkys is free for jobseekers — never pay for a job application.