Sr Technical Support Representative

Axon is a technology company focused on public safety and justice solutions. This role provides first-class technical support to Axon Fusus customers through multiple communication channels, addressing hardware and software issues while meeting performance and quality goals.

* Become an expert on the Axon Fusus solution including all available apps, APIs, and development roadmap * Work with industry standard Video Management Systems (VMS), IP Cameras, and Linux networking tools * Assist the Implementation team with geospatial setup of customer locations * Respond to and resolve inbound customer support requests via email and telephone * Troubleshoot customer issues following escalation policy and document all work in the CRM support tool

* 1 year of experience in information systems and networking * Strong analytical and systematic problem-solving skills * Strong knowledge of enterprise network equipment including routers, firewalls, and tunnels with configuration and data flow expertise * Completion of or active pursuit of a college degree in a technical discipline * Must pass Criminal Justice Information Services (CJIS) background check and maintain RCMP Clearance * Experience with Linux networking tools

* Experience with security camera systems, VMS, DVR, and NVR solutions * Certifications such as Network+, Security+, or Linux+

Base pay $24.34–$38.94 CAD hourly. Competitive salary with 401k employer match, discretionary paid time off, paid parental leave, medical/dental/vision plans, fitness programs, emotional and mental wellness support, learning and development programs, and employee resource groups.

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