Staff Operations Engineer

A Staff Operations Engineer leads the design, reliability, and evolution of hybrid-cloud and workplace infrastructure. This senior role spans teams, drives complex initiatives, sets technical direction, and ensures systems are scalable, secure, and efficient.

This role combines technical execution with leadership, shaping architecture both directly and collaboratively.

## Domain Architecture & Technical Direction * Own and evolve architecture within a defined infrastructure domain * Design and implement scalable, reliable systems spanning multiple teams or environments * Establish and promote best practices, patterns, and standards within the domain * Contribute to medium- and long-term technical strategy (typically 6-18 months)

## Complex Problem Solving & Execution * Lead delivery of ambiguous, high-impact infrastructure projects * Break down elaborate system problems into implementable solutions * Drive migrations, re-architectures, and performance/reliability improvements * Remain hands-on with critical systems and implementations

## Cross-Team Collaboration * Work across teams (IT, SRE, Security, Service Owners) to unify solutions. * Influence technical decisions through design reviews and collaboration * Ensure systems integrate cleanly across infrastructures (office, DC, cloud)

## Reliability, Operations & Scaling * Improve system reliability through monitoring, alerting, and operational design * Contribute to defining SLIs/SLOs and capacity planning within the domain * Participate in and lead root cause analysis for complex incidents * Decrease operational toil through automation and system improvements

## Infrastructure & Networking Depth * Design and support core infrastructure components (compute, DNS, networking, identity, etc.) * Drive improvements in performance, scalability, and dependability * Contribute deep expertise in at least one area (e.g., DNS, network architecture, cloud infra)

## Automation & Tooling * Build and improve automation using scripting and Infrastructure as Code * Contribute to internal tooling and platform improvements * Promote repeatable, standardized approaches to system management

## Mentorship & Technical Guidance * Mentor engineers and guide system design and troubleshooting * Raise the technical quality of the team through reviews and shared practices * Act as a go-to resource within the domain