Associate Manager, Startup Accounts

To sustain and nurture solid relationships with key clients that generate the most income for Razorpay.

* Building and maintaining relationships with clients and key personnel within their company. * Cross-selling and Up-selling to the client base and growing the account to achieve the portfolio quota. * Conducting business reviews to ensure clients are satisfied with their products and services. * Attending meetings with clients inside and outside their offices to build better relationships with them. * Achieving client relationship targets and KPI’s as set by the team lead. * Liaising with internal departments to ensure client needs are fulfilled effectively. * Escalating and resolving areas of concern as raised by clients. * Carrying out client satisfaction surveys and reviews. * Monitoring company performance against service level agreements and flagging potential issues. * Updating the CRM for any change with regard to a client.

* Relevant experience in Key Account Management/Sales in the B2B space. * Knowledge of best customer service practices. * Strong interpersonal skills and an ability to build rapport with customers. * Go-getter attitude. * Hardworking with a strong work ethic. * AI Knowledge & AI Tools