Air Operations Associate

Posted: 2026-04-01

- Execute end-to-end air shipments :

- Receiving booking, contact with shipper/consignee and agent to arrange the shipment within SOP’s provided.

- Input data into system to create file, completing Mawb and Hawbs, ensure correct & on time handling of files, file AMS or submit EDI (FHL/FWB) as required

- Timely invoicing to clients/ agents as well as checking and confirm incoming invoice of sub-contractors on time & correctly.

- Customer service by following up on customer advices/request or claim and feedback to customer and overseas and make respective shipment arrangement

- Inform senior/manager if any irregularities or problems that require assistance and to feedback on subcontractors’s standards and services.

- Ensure all operational activities comply with international shipping regulations, company policies, and customer SOPs.

- Handle customers statistics and reports or any special request for improve system.

- Support data and system accuracy: Keep Flexport systems updated to meet KPIs and maintain high-quality data.

- Collaborate across teams: Work closely with account managers and customs teams to ensure smooth operations and a great customer experience.

- Drive improvement: Identify and suggest process enhancements to increase efficiency and quality.

- Take ownership: Support teammates and take on additional tasks when needed/ required.

- Bachelor’s degree in logistics, supply chain, business, or related fields.

- 1–2 years of experience in air operation or related roles in freight forwarding/logistics.

- Fluent in Vietnamese, with good written and spoken communication. Good communication of written and spoken English.

- Detail-oriented, structured, and eager to learn global supply chain operations.

- Customer-focused mindset: respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing first-class customer service at all times.

- We are looking for candidates who are flexible and open to work on weekends.

What You’ll Gain

- Deep expertise in air freight operations (imports, exports, intermodal).

- Hands-on exposure to international logistics systems (carriers, customs, warehouses).

- Opportunity to grow into Senior Associate, Team Leader, or Account Management roles as Flexport Vietnam scales.

- Be part of a fast-growing international company with training and development from global experts.

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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