Service Coordinator

* As a service coordinator, you will be responsible for overseeing and managing the delivery of services to clients or customers. * You will be internally coordinating between service teams and allocating tickets. Manage the request register thru CRM software.

* Team Communication: Allocate the service call to the concerned Service Engineer, communicate effectively to understand client needs, resolve issues, and provide updates in timely manner. * Service Delivery Management: Coordinate service delivery schedules, ensuring that services are provided according to agreed-upon timelines and contractual agreements. Ensure pricing requirement are met with Franchise/ vendors. Verification of bills generated and authorise the same. * Annual Maintenance Contracts: Initiate, follow up and executive the AMC with the existing vendors. Track the timelines for renewal and update the status * Problem Solving: Address any challenges or concerns that arise during service delivery promptly and effectively. Collaborate with internal teams and external partners to resolve issues and optimize service outcomes. * Documentation and Reporting: Maintain accurate records of client interactions, service delivery status, and any relevant documentation. Generate reports as required to track service performance and identify areas for improvement. Complete Monthly MIS reports. * Continuous Improvement: Identify opportunities for process improvements and efficiency gains within service delivery operations. Implement best practices to enhance overall service performance.

* A bachelor’s degree in business administration, management, or a related field is often preferred. * Looking for 2 to 5 years of relevant experience  * Proficient in MS Office, Advance Excel. * Prior experience in customer service co-ordination, project management, or service coordination roles is advantageous. * Proficiency in relevant software applications (e.g., CRM systems, Power BI) could be an advantage * Excellent verbal and written communication skills are essential for effective client interaction and team collaboration * Ability to collaborate with cross-functional teams and external partners to achieve common goals.

Job Category: Services & CRM

Job Type: Full Time

Job Location: Bangalore Bengaluru

Min Experience: 2 years

Max Experience: 5 years