Key Account Manager

As a Key Account Manager, we are looking for passionate individuals who can maintain and enhance existing client relationships through cross-selling and up-selling our services, while also creating new business opportunities wherever possible.

The Key Account Manager should be able to:

* Develop a good understanding of customers' needs, their industry, competitors, and market pressures, and incorporate these insights into compelling value propositions. * Communicate effectively and build strong relationships with decision-makers at every level, earning their trust and becoming a valued advisor on business, technology, and operational challenges. * Open new buyer relationships and create new revenue streams within customer organizations by identifying contacts and initiating discussions. * Conduct Quarterly Business Reviews (QBRs), understand customer challenges, ensure customer satisfaction (CSAT), and partner with delivery managers and technical teams to maintain a seamless client relationship. * Forecast revenue and resource requirements for customer engagements in a timely manner to ensure a superior customer experience. * Spearhead pitches and new business development initiatives within the assigned portfolio. Write proposals and manage deals through to contract closure. * Maintain close oversight of all work in progress. * Manage and grow Fortune 1000 (F1000) accounts. * Exposure to the BFSI (Banking, Financial Services, and Insurance) domain would be an added advantage.

* Positive attitude, quick thinker, and strong problem-solver with the flexibility and resilience to operate independently in high-pressure situations. * Strong interpersonal skills and excellent written and verbal communication in English. * Prior successful experience in sales/account management within enterprise software services. * Experience in Analytics & Big Data services would be an added advantage. * Strong solution-selling and delivery management experience. * Proven track record of consistent overachievement against targets.

* Minimum Bachelor's degree in a technical or business discipline. * 4-8 years of overall experience, with a minimum of 3-5 years of post-MBA experience in B2B Sales and Account Management for enterprise customers. * Experience in technology and consultative selling. * MBA from Tier 1 or Tier 2 business schools preferred.

Note:

> By submitting your application, you consent to being contacted by our Talent Acquisition team via phone call, email, SMS, WhatsApp, or other communication channels regarding your application and relevant career opportunities.

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