Customer Trust Manager

India, KA, Bangalore

Regular

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Key Job Details

Product

Dassault Systèmes

Ref ID

549506

•         Operate the new Gated Trust Center (provided by DRATA), including access-rights management for customers, documentation management, and continuous improvement based on customer and internal feedback; develop a monitoring approach and KPIs to assess service efficiency.

•         Operate the public Dassault Systèmes Trust Center, including: updating resources on security, quality, availability, privacy, and AI; developing new content by partnering with stakeholders on white papers and position papers; improving content presentation (page organization, adding videos); monitoring analytics; and managing and coordinating the public Trust Center community of section coordinators.

•         Analyze and understand the customer trust landscape, including:

◦        Cloud customer expectations

◦        Industry expectations and regulatory enablement

◦        Competitive landscape

•         Create, manage, and review detailed documentation, including processes and reports.

•         Develop, maintain, and improve internal Customer Trust processes and procedures.

•         Coordinate with cross-functional teams and provide training on Customer Trust processes and rules.

•         Represent R&D on customer trust topics with internal and external stakeholders.

How you'll work

•         Operate within a highly matrixed team spanning multiple brands.

•         Plan and manage operations review meetings.

•         Work as a quick problem-solver and critical thinker in a fast-paced technical environment.

•         Work independently and within a global, collaborative team structure to solve complex problems.