Customer Support Specialist

* Handle customer inquiries, requests, and follow-ups in a professional and timely manner, ensuring clients receive clear and helpful assistance. * Maintain positive relationships with customers through regular communication, understanding their needs, and providing support throughout their journey. * Investigate customer concerns, coordinate with relevant internal teams, and ensure requests are followed through until resolution. * Identify opportunities to improve customer interactions, collect feedback, and contribute to creating better support processes. * Maintain accurate customer records, update communication history, and ensure all relevant information is properly documented in CRM systems. * Reach out to potential clients to provide accurate information about our company, services, and solutions, answer initial questions, and help build new business relationships. * Track key support metrics, prepare regular reports, and help analyze customer-related data to identify trends and areas for improvement.

Requirements

* Understanding of B2B customer interactions and business processes, with an interest in developing client relationship and commercial skills. * Experience in customer support, client communication, or other business-facing roles, with the ability to understand customer needs and provide tailored solutions. * Strong verbal and written communication skills. * Organized and detail-oriented approach to tasks, communication, and follow-ups. * Comfortable using tools like email, Excel, and CRM software. * Energetic, proactive, and eager to contribute to a collaborative team. * Ability to adapt to a dynamic, fast-paced work environment. * Analytical mindset with the ability to work with basic business or market data. * Languages: English (mandatory), Russian (preferred).

* Salary negotiated based on your experience. * Be a part of a top-tier team, work on projects that reach millions worldwide, and create complex in-house products and solutions. * Learn and exchange ideas in lectures and workshops led by colleagues and team leads. * Full-time official employment in IT Park Company (long-term collaboration encouraged). * Employee discount programs and monthly internal activities and celebrations. * Work from an ultra-modern, well-equipped new office in Chișinău, Sculeni (Calea Iesilor, 6A).