Support Engineer

Remote: yes Posted: 2025-08-26

- Maintain and help debug Zuma’s internal admin onboarding tool for new customers

- Configure and manage backend feature flags for customers

- Ensure API integrations between Zuma and property management systems (PMS) / CRMs are set up and fully functional

- Keep integration documentation accurate and up-to-date (and improve it for easier adoption)

- Debug existing integration issues when regressions occur

- Investigate and report on basic AI hallucination issues and knowledge base inconsistencies

- Collaborate with engineering to automate repetitive tasks and improve onboarding/support workflows

- Basic coding ability (Python or JavaScript) for automation and small improvements

- Familiarity with databases (MongoDB / Postgres)

- Strong understanding of APIs and ability to debug integration issues

- Clear written and verbal communication skills (especially in explaining technical issues to non-technical audiences)

- Attention to detail with a knack for documenting processes clearly and efficiently

- Bonus: Prior experience supporting SaaS or AI-driven platforms

- Great health insurance, dental, and vision.

- Gym and workspace stipends.

- Computer and workspace enhancements.

- Unlimited PTO.

- Company off-sites with the team.

- Opportunity to play a critical role in building the foundations of the company and Engineering culture.