Data Center Technician Manager

Posted: 2026-01-26

- Lead and mentor a team of data center technicians supporting fiber, copper cabling, racking, stacking, and infrastructure installs.

- Oversee installation, maintenance, and troubleshooting of low-voltage cabling and communications infrastructure.

- Ensure high-quality execution of fiber and copper terminations, testing, and remediation of complex issues.

- Own and enforce MOP/CMOP processes, change control, and operational best practices.

- Manage work through ticketing and infrastructure management systems, ensuring timely and accurate completion.

- Maintain accurate documentation, port maps, and inventory, supporting audits and operational readiness.

- Drive incident response and escalation for technical issues, ensuring SLA adherence and rapid resolution.

- Lead the use of specialized test equipment (e.g., DSX, OTDR), including test planning and results validation.

- Enforce safety, compliance, and quality standards, promoting a culture of accountability and operational excellence.

- Partner cross-functionally with operations, engineering, and project teams to support deployments, expansions, and upgrades.

We expect you to have

- Associate degree or equivalent hands-on experience in IT, networking, or technical services.

- 5+ years of data center or infrastructure experience, including cabling and hardware deployments.

- 2+ years of experience leading technical teams in a mission-critical environment.

- Strong working knowledge of structured cabling standards (BICSI, ANSI/TIA, NEC).

- Experience with fiber optics, copper cabling, servers, networking equipment, and power distribution basics.

- Ability to participate in on-call rotations and perform physical tasks (lifting up to 50 lbs).

It will be an added bonus if you have:

- Bachelor’s degree in IT, Engineering, or related field.

- Industry certifications (e.g., BICSI, CDCP, CompTIA, ITIL).