Associate, Startup Accounts

Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014, Razorpay has grown into a fintech powerhouse driving India’s digital payment revolution. The role involves building and maintaining relationships with clients, cross-selling and up-selling, conducting business reviews, achieving relationship targets, liaising with internal departments, and monitoring performance against SLAs.

- Building and maintaining relationships with clients and key personnel within their company. - Cross-selling and Up-selling to the client base and growing the account to achieve the portfolio quota. - Conducting business reviews to ensure clients are satisfied with their products and services. - Attending meetings with clients inside and outside their offices to build better relationships with them. - Achieving client relationship targets and KPI’s as set by the team lead. - Liaising with internal departments to ensure client needs are fulfilled effectively. - Escalating and resolving areas of concern as raised by clients. - Carrying out client satisfaction surveys and reviews. - Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM for any change with regard to a client.

- Relevant experience in Key Account Management/Sales in the B2B space. - Knowledge of best customer service practices. - Strong interpersonal skills and an ability to build rapport with customers. - Go-getter attitude. - Hardworking with a strong work ethic.