Applications Support Specialist

Posted: 2026-10-09

Incident & Problem Management

- Lead major incident (MI) bridges and restore service with minimum business impact.

- Handle all L3 escalations, perform deep diagnostics across Java, JVM, middleware, OS, and infra.

- Own technical RCAs, drive long‑term and systemic remediation.

- Identify recurring failure patterns and risks.

Reliability Engineering

- Apply SRE principles: SLIs/SLOs, error budgets, resilience patterns.

- Tune JVM parameters, analyze thread/heap dumps, and improve performance.

- Influence application architecture for fault tolerance, scalability, and recoverability.

- Validate DR readiness, failover behavior, and resilience testing outcomes.

Change, Release & Risk

- Provide technical approval and risk assessment for high-risk changes.

- Enforce operational readiness for new apps and major releases.

- Ensure changes meet audit, compliance, and regulatory expectations.

Automation, Monitoring & Observability

- Build advanced automation using Shell/Python/PowerShell.

- Develop frameworks for health validation, automated recovery, and compliance checks.

- Define observability standards; optimize alerts and improve MTTR.

Leadership & Mentorship

- Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles.

- Act as a trusted technical advisor to stakeholders and leadership.

Technical (Mandatory)

- Strong knowledge of application architecture, distributed systems, and middleware.