Site Reliability Engineer - PSRE

Posted: 2025-03-10

- Incident Management: Serve as a primary contact and leader for incidents and critical issues impacting our platform during NY business hours.  Take ownership of incidents, drive effective communication, and facilitate swift resolution by collaborating with relevant engineering teams.

- Proactive Monitoring & Analysis: Continuously monitor the health and performance of our applications and infrastructure. Analyze trends, identify potential risks, and proactively implement measures to prevent incidents and improve overall system reliability.

- Troubleshooting & Problem Solving:  Troubleshoot complex technical issues across various layers of the stack (application, infrastructure, network). Utilize your analytical skills and technical expertise to identify root causes and implement effective solutions.

- Collaboration & Communication:  Work closely with engineering, development, and operations teams to ensure seamless collaboration during incident response and in proactive reliability initiatives. Communicate effectively with stakeholders at all levels, providing clear and concise updates on incidents and system status.

- Automation & Optimization: Identify opportunities to automate tasks, improve operational efficiency, and enhance the resilience of our systems.  Develop tools and scripts as needed to streamline processes and reduce manual intervention.

- Continuous Improvement: Contribute to the ongoing development and improvement of our SRE practices, tools, and processes.  Share your knowledge and expertise with the team to foster a culture of learning and growth.

- +2 years of experience in a Site Reliability Engineering (SRE), DevOps, or Production Engineering role, with a deep understanding of SRE principles and best practices.

- Incident management expertise, including triaging, escalation, and resolution of high-severity outages.

- Proficiency in at least one coding language (Python or Java) for automation and debugging.

- Hands-on experience in Kubernetes (K8s) for managing and orchestrating containerized applications.