Senior Account Director

* Own the overall account relationship for a strategic Communications Service Provider (CSP) account, driving long-term growth, customer satisfaction, and business outcomes.

* Develop and execute a multi-year account growth strategy, identifying opportunities to expand LotusFlare’s footprint through new products, business units, and use cases.

* Build and maintain trusted relationships with senior customer executives and key stakeholders across business, technology, procurement, and operations.

* Lead the end-to-end commercial lifecycle for account opportunities, including opportunity identification, qualification, solution positioning, commercial negotiations, contracting, and closure.

* Partner with Delivery, Product, and Engineering teams to ensure successful solution delivery, customer adoption, and ongoing value realization.

* Act as the primary commercial escalation point for the customer, proactively managing risks, resolving issues, and ensuring executive alignment.

* Collaborate with Product Management to communicate customer feedback, influence product roadmap priorities, and identify opportunities for innovation.

* Partner with Legal, Finance, and Commercial teams to manage contract renewals, amendments, Statements of Work (SOWs), Change Requests (CRs), Purchase Orders, and commercial governance.

* Maintain accurate account forecasts, opportunity pipelines, and revenue projections through disciplined CRM management.

* 10+ years of experience in enterprise account management, sales, business development, or consulting within the telecommunications software industry.

* At least 5 years of experience selling or managing telecom BSS, digital commerce, or OSS/BSS software platforms.

* Demonstrated success managing and scaling strategic enterprise accounts, with a track record of driving revenue growth through cross-sell, upsell, and long-term customer partnerships.

* Strong understanding of the EMEA telecommunications market and the commercial and operational challenges faced by Communications Service Providers.

* Experience working with one or more major EMEA telecom operators