Solutions Engineer

Heartflow is a medical technology company that develops AI-driven diagnostic solutions for coronary artery disease. The Solutions Engineer guides customers through implementing Heartflow's SaaS diagnostic technology in hospital and clinical environments, managing technical deployment, data protection, and integration with existing infrastructure.

* Guide customers through implementation of Heartflow's SaaS diagnostic technology in hospital and clinical environments * Provide customer support on network protocols, security, data protection, and medical imaging data transfer over the Internet * Troubleshoot and resolve technical, procedural, and infrastructure-related issues onsite at customer locations * Collaborate with engineering, security, and regulatory teams to influence product roadmap based on customer feedback and discovered issues * Document issues, manage knowledge base, and contribute customer feedback to improve technology and services

* 2+ years working in a Linux environment with experience in shell scripting, troubleshooting, services, and logs * Demonstrated experience troubleshooting IP networking, routing, connectivity, and latency issues * Understanding of data protection and encryption; knowledge of web services and certificates * VMware experience: deploying and troubleshooting VMs with working knowledge of ESX features * 2+ years' experience working in the healthcare industry * Working knowledge of HL7, clinical workflows, PACS, DICOM, and HIPAA/PHI protections * Bachelor's degree in Computer Science or Engineering preferred * Demonstrated customer-facing and communication skills * Ability to work independently, assess priorities, and thrive in high-pressure situations * Availability for 24/7 on-call support as needed

* Experience supporting large-scale websites and web-based products

$90,000–$120,000 base salary per year, plus bonus

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