ServiceNow Platform Architect Consultant

Engagement Objective Provide architecture leadership, platform governance, and operational oversight for Everest’s enterprise ServiceNow environment, ensuring the platform remains secure, scalable, compliant, and aligned with business priorities. Key Consulting Responsibilities Serve as a hands-on ServiceNow architect and developer, personally designing, configuring, scripting, testing, troubleshooting, and implementing platform solutions in addition to providing technical leadership. Develop and maintain ServiceNow applications, workflows, Flow Designer automations, business rules, client scripts, script includes, UI policies, service catalog items, integrations, and other platform components using development best practices. Provide architecture leadership and governance for the ServiceNow platform, including technical standards, design principles, and future-state direction. Design, review, and implement platform workflows, integrations, customizations, and technical solutions for scalability, maintainability, and alignment with Everest ServiceNow Guiding Platform Principles. Provide technical oversight of managed service providers while directly contributing to development, code reviews, defect resolution, deliverable validation, deployment readiness, and adherence to platform standards. Lead and execute platform upgrade planning, release governance, environment management, code promotion, production deployment, cloning, and restoration activities. Perform advanced platform administration and operational support, including resolving incidents, problems, requests, vendor support cases, user and group access issues, roles, and access control lists. Monitor and troubleshoot platform health, performance, stability, security, and operational risk; implement corrective and preventive actions. Deliver continuous improvements focused on automation, service catalog experience, workflow efficiency, adoption, and reduction of technical debt. Configure and support CMDB governance, CSDM alignment, configuration data quality, certification, Discovery, Service Mapping, and asset management practices. Design, build, test, and support enterprise integrations using REST APIs, IntegrationHub, web services, JSON, XML, and related technologies. Ensure platform solutions align with SOX controls, audit requirements, security standards, internal policies, and regulatory obligations. Advise on the ServiceNow platform roadmap, license utilization, capacity planning, modernization opportunities, and investment optimization. Lead technical workshops, support project and enhancement scoping, create prototypes and proof-of-concept solutions, and communicate architecture decisions, risks, dependencies, and recommendations to stakeholders.