Support Team Executive

Fully Remote Hybrid Full Time

3 Nov

Written by Dianne Fisher

Employer: Moneybox

Location: Remote or Hybrid working (2 days from our London office)

Working hours: Five days per week which will include weekend days in a rotational system. Shifts are a rotation of Core: 9am – 5:30pm, Late: 10am-6:30pm (off-peak), 11:30am – 8pm (peak). Additional overtime hours are also available. Please note that during your training period hours will be 9am – 5:30pm.

* Interacting with current and potential customers through Intercom and phone to address any queries they have.

* Interacting with the Operations and Compliance team to ensure a great customer experience.

* Interacting with the Product team to continually improve the customer experience.

* Look for ways to go ‘above and beyond’ to make customers happy.

* Raising awareness of our mortgage advice service to help customers on their home-buying journey.

* A driven, ambitious individual who’s looking to build their career at an exciting very- fast-growing company.

* Naturally personable, great communicator who has a passion for their work and the people they work with.

* Excited about being part of a fast-growing company that’s trying to make a positive mark on the world.

* Interested in savings and investments personally, with a desire to gain even more knowledge in both of these areas.

* Knows how to have fun whilst maintaining a professional outlook.

Working days/hours

* Five days per week which will include weekend days in a rotational system.

* Shifts are a rotation of Core: 9am – 5:30pm, Late: 10am-6:30pm (off-peak), 11:30am – 8pm (peak).

* Additional overtime hours are also available. Please note that during your training period hours will be 9am – 5:30pm.

* Excellent written and spoken English – comfortable being on the phone to customers

* Ability to work well both individually and as part of a team.

* Experience working to metrics in a contact centre environment.

* Good analytical and problem solving skills.A ‘high-output do-er’ with a desire to work in a fast-paced, fast-changing  environment.

* Able to confidently prioritise tasks, identify patterns and work independently.

* #### Job description

* Opportunity to join a fast-growing, award-winning and super ambitious company

* Work with a friendly team of highly motivated individuals

* Be in an environment where you are listened to and can actually have an impact

* Thriving collaborative and inclusive company culture

* Competitive remuneration package

* Company pension scheme

* Company bonus scheme

* Home office furniture allowance

* Personal Annual Learning and Development budget

* Private Medical Insurance

* Health Cash Plan (cashback on visits to the dentist & opticians etc)

* Cycle to work scheme

* Wellhub subscription to a variety of gyms and wellbeing apps

* Enhanced parental pay & leave

* 25 days holiday + bank holidays with additional days added with length of service.

* Remote or Hybrid working (2 days from our London office)

Our Commitment to DE&I At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make. We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potential

Working Policy: We have a hybrid policy that includes 2 days from our London office and 3 from home. If the role states it is either hybrid or remote candidates must be based within the UK.

Visa Sponsorship: At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications.

Please read before you apply! Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance. By sending us your application you acknowledge and agree to Moneybox using your personal data as described below.