Fulfillment Operations Analyst

* The Fulfillment Operations Analyst plays a critical role in ensuring a seamless order-to-cash process by managing fulfillment operations and coordinating across multiple teams such as Sales, Supply Chain, Finance, and Logistics. * This role focuses on executing high-volume transactional workflows, maintaining data accuracy, resolving order issues, and supporting operational improvements to ensure timely and accurate delivery of customer orders.

Roles and Responsibilities

* Manage end-to-end fulfillment execution within ERP systems (e.g., NetSuite)  * Process and validate orders, including CMPOs, manual fulfillments, and shipment coordination  * Handle high-volume transactional workflows with strong accuracy and attention to detail  * Monitor and manage expedite requests and operational escalations  * Act as point of contact for order-related inquiries and provide timely responses  * Collaborate with cross-functional teams (Sales, Finance, Supply Chain, Logistics) to resolve order issues  * Track backlog and monitor order health to ensure on-time delivery  * Ensure data integrity across pricing, configurations, BOMs, and system records  * Identify and mitigate risks that could impact fulfillment timelines  * Support process improvements and contribute to operational efficiency initiatives  * Assist with reporting and documentation using tools like Google Sheets and Tableau

* Experience working with ERP systems (e.g., NetSuite)  * Familiarity with CRM tools such as Salesforce  * Strong analytical and problem-solving skills  * High attention to detail and accuracy  * Ability to manage high-volume workloads in fast-paced environments  * Strong communication and cross-functional collaboration skills  * Proficiency in Google Workspace (Sheets, Docs, Slides)  * Ability to manage multiple priorities and meet deadlines * *Excellent written and verbal communication skills. * *Excellent English written and verbal communication skills.

* Experience with Tableau, Asana, or Smartsheet  * Knowledge of B2B EDI transactions  * Background in supply chain, logistics, or order management  * Experience with process improvement initiatives  * Ability to work in global or cross-regional environments