Senior Dynamics 365 Sales Implementation Specialist

Fully Remote Full Time Freelance / Contract

3 Nov

Written by Dianne Fisher

Recruitment Agency: INFUSED SOLUTIONS LIMITED

Location: Fully Remote - UK

Temporary: Contract

* Lead the end-to-end delivery of Dynamics 365 Sales, from requirements gathering and solution design through to configuration, testing, deployment and post-go-live support.

* Configure and optimise core CRM functionality, including leads, opportunities, accounts, contacts, products, price lists, quotes, sales pipelines, forecasting and dashboards.

* Translate business requirements into functional specifications, user stories and technical solutions.

* Build and maintain model-driven applications using Microsoft Power Platform.

* Develop automation using Power Automate, business rules, workflows and low-code tools.

* Design and support integrations between Dynamics 365 and external systems using Dataverse, APIs and Azure services.

* Manage application lifecycle management (ALM), including environments, solution packaging, releases and deployments.

* Support source control and automated deployment pipelines using Azure DevOps or equivalent tooling.

* Implement and maintain security roles, permissions, data quality standards and governance controls.

* Troubleshoot complex platform issues, perform root-cause analysis and deliver lasting fixes.

* Identify opportunities to improve business processes, user experience and CRM adoption.

* Provide technical guidance, documentation and training to administrators, power users and end users.

* Evaluate new Dynamics 365, Power Platform and AI capabilities to drive continuous improvement.

Essential Experience

* Proven, hands-on experience implementing and configuring Microsoft Dynamics 365 Sales in a live business environment.

* Strong knowledge of the Dynamics 365 Sales data model, security model and configuration capabilities.