Senior Business Analyst

Remote: yes Posted: 2026-09-30

Analysis

- Lead end-to-end process discovery, mapping, documentation, and optimization.

- Develop enterprise process maps and work instructions.

- Identify process gaps, bottlenecks, risks, and improvement opportunities.

- Establish process governance and standards.

Development

- Work closely with internal stakeholders, external implementation partners, and the Prenuvo Product & Engineering teams.

- Engineer and deliver Prenuvo functionality across the Salesforce Health Cloud and Sales Cloud stacks, managing the complete delivery lifecycle from feature ideation through development to production deployment and adoption.

- Be a subject matter expert on Salesforce Health Cloud, providing guidance and best practices within our engineering teams.

Stakeholder Collaboration & Alignment

- Facilitate process workshops with business stakeholders.

- Partner with Product, Engineering, Sales, Operations and other stakeholder groups

- Translate operational needs into scalable business solutions.

Process Improvement & Automation

- Collaborate with other engineering leaders to effect process improvement.

- Drive Lean and continuous improvement initiatives.

- Develop KPIs and SLAs to measure process performance.

- Perform root cause analysis and implement corrective actions.

- 4-5 years of experience in a role providing analysis and process improvement

- Demonstrated ability to facilitate collaboration across multiple teams and representing the interests of multiple stakeholders

- Experience delivering complex Salesforce software systems and solutions including Flow design, data modeling, security architecture and other no-code platform