Associate Technical Support Engineer

Posted: 2026-09-30

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If there is a match between your experiences/skills and the Company needs, we will contact you directly.

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You will be responsible for responding to customer inquiries via voice and email, providing reliable technical support to ChargePoint customers, partners, and field support staff. Your day-to-day will involve diagnosing, troubleshooting, and debugging technical issues while maintaining productivity, performance, and SLA standards. You will work on-site in a fast-paced, collaborative environment, owning cases through a ticketing system and identifying when to escalate complex issues to ensure timely and effective resolution.

What You Will Bring to ChargePoint

- Respond promptly to customer inquiries via voice, email, and live queues, providing exceptional technical support for home EV charging stations.

- Diagnose, troubleshoot, and debug ChargePoint software and hardware issues, providing appropriate workarounds or long-term solutions.

- Take ownership of assigned cases within our ticketing system and drive them to resolution within established performance and SLA standards.

- Collaborate proactively with team members and escalate complex technical issues to the appropriate internal teams when necessary.

- Author, update, and maintain technical documentation and case summary notes for our Knowledge Management (KM) base to ensure universal understanding for stakeholders.

- Communicate technical topics in simple, easy-to-understand terms for customers through active and reflective listening.

- Prioritize and plan time effectively to manage multiple customer interactions and adapt swiftly to changing priorities.

- Embrace a continuous learning mindset to continuously develop your technical skills and support next-generation EV products.

- Bachelor's degree- BA/Bcom/BBA/Bsc ONLY or equivalent practical experience.

- Proven customer service experience, specifically engaging with customers through live calls and multitasking across communication tools.

- Strong verbal and written communication skills, with the ability to clearly document case notes and write knowledge-base articles.

- Excellent troubleshooting and problem-solving skills, with a commitment to carrying customer-impacting situations through to resolution.

- Ability to thrive in an open, collaborative environment with a strong sense of teamwork, accountability, and adaptability under pressure.

- Willingness and flexibility to work night shifts as required to support our global customer base.