Desktop Support Engineer

HealthVerity is a healthcare data exchange company seeking a Desktop Support Engineer to serve as the primary Microsoft Windows administration expert and technical support resource for their Windows laptop fleet. This role owns Windows imaging, deployment, and configuration while providing hands-on support for hardware, software, and connectivity issues affecting end users.

* Serve as the team's Microsoft Windows administration expert, owning Windows 10/11 imaging, configuration, patching, and lifecycle management using tools such as SCCM, MDT, or Microsoft Intune/Autopilot * Provide Tier 1/2 escalation support for complex Windows hardware, software, OS, and connectivity issues * Administer Active Directory accounts, group policies, and Microsoft 365 for end users * Provision and deploy laptops for new hires, ensuring imaging, software installation, and account setup are completed on schedule * Partner with Security on endpoint compliance, patch cadence, and access control enforcement

* Expert-level Microsoft Windows administration (Windows 10/11, Active Directory, Group Policy, Microsoft Intune/Autopilot) * 7–10 years of hands-on desktop/endpoint support experience in a Windows environment * Expert-level troubleshooting of Windows laptop hardware, software, drivers, OS, and network/connectivity issues * Proven experience with laptop imaging, provisioning, and deployment (e.g., SCCM, MDT, Microsoft Intune/Autopilot, or similar tools) * Strong working knowledge of Microsoft 365 administration and solid understanding of networking fundamentals (Wi-Fi, VPN, TCP/IP, DNS, DHCP)

* CompTIA certification (A+, Network+, or Security+) * Familiarity with JAMF (MDM) for mixed-OS environments * Familiarity with Okta Identity Access Manager (IAM) * Linux and shell scripting experience

Base salary $75,000–$110,000 per year plus annual bonus opportunity. Health, dental, and vision coverage starting day 1, 401(k) plan, equity program (new hire grants at Director level and above), flexible location with 3 days in-office in Philadelphia area, generous PTO targeting 4 weeks per year, paid parental leave, and professional development budget.