Data Center - L3 Support Engineer

Posted: 2026-09-21

Deep Technical Investigation (Primary Focus)

Lead root cause analysis beyond L2 depth (GPU failures, firmware issues, Linux-level faults, HW/SW interactions).

Detect recurring patterns across sites and convert findings into durable fixes.

Own technical workstreams during high-severity incidents.

Vendor & R&D Collaboration

Build evidence packs and drive escalations with ODM and R&D.

Push for firmware, component, and platform-level resolutions.

Track outcomes and ensure knowledge flows back to operations.

Firmware & Platform Readiness (BIOS/BMC)

Support validation and rollout of firmware updates (risk assessment, staging, rollback planning).

Help operationalize platform standards across datacenters.

Knowledge & Enablement

Create scalable runbooks, troubleshooting guides, and error catalogs.

Turn investigations into playbooks that elevate L1/L2 teams.

Hands-on Support (As Needed)

Travel to datacenters for complex troubleshooting, new platform readiness, or incident containment.

We expect you to have

Strong hands-on experience with datacenter servers and deep Linux troubleshooting.

Ability to diagnose across hardware, BIOS/BMC firmware, and Linux (logs, drivers, storage basics, performance triage).

Structured incident response experience and clear communication under pressure.

Experience driving evidence-based escalations with vendors/R&D.

Fluent English (written and spoken).

It will be an added bonus if you have:

Strong familiarity with GPU server platforms and tooling (for example: nvidia-smi, dcgmi, Linux logs correlation).

Experience with ipmitool and Redfish workflows, firmware lifecycle, and staged rollouts.