Technical Support Engineer
at Yugabyte
India, remote, mid, full time, 3–5 years
posted 05 May 2026
- Unix
- Java
- Azure
- Databases
- Linux
- Distributed systems
- GCP
- PostgreSQL
- Bash
- AWS
- Python
About the role
Posted: 2026-05-05
Yugabyte is the company behind YugabyteDB, the AI-ready, multi-modal, distributed PostgreSQL database for cloud-native apps. Trusted by industry leaders including Shopify, Paramount+, GM, Kroger, Fiserv, and NPCI, YugabyteDB has been deployed in over 100 countries and powers more than 5 million clusters worldwide.
Together, our hard-working team of experts and our industry-leading technology are uniquely positioned to meet the demands of modern workloads: geo-distributed, ultra-resilient, and built to scale without limits.
Our Yugabeings (distributed, like our database) span 12+ countries and multiple time zones, sharing expertise from diverse backgrounds and industries.
Job Title: Technical Support Engineer
About Yugabyte Yugabyte is the company behind YugabyteDB, the open-source, high-performance, distributed SQL database for powering global, internet-scale applications. We are passionate about delivering exceptional customer experiences while advancing the boundaries of database technology.
We are seeking a Technical Support Engineer to join our growing Customer Support organization. While prior support experience is valuable, it is not a strict requirement — we’re looking for individuals with strong technical aptitude, problem-solving skills, and the right mindset to learn and thrive in a customer-focused support culture.
The ideal candidate will work collaboratively with customers to troubleshoot issues, guide them through technical challenges, and ensure they get the most out of YugabyteDB.
What you would do
- Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB.
- Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations.
- Collaborate closely with Engineering, Product, and Documentation teams to ensure customer needs are addressed effectively.
- Maintain detailed case documentation and follow established support processes.
- Contribute to knowledge base articles and support tools to enhance self-service capabilities for customers.
- Continuously learn new technologies and expand your understanding of Yugabyte’s ecosystem.
Read from job-boards.greenhouse.io, last seen 3d ago.