Account Executive - Mid-Market

At Freshworks, we believe great employee experiences start with great people — and that includes you. We're growing fast, and we're looking for a Mid-Market Account Executive who's passionate about building relationships, solving meaningful problems, and shaping the future of work.

In this role, you'll partner with mid-sized businesses (500 - 1,000 employees) to help them enhance their employee experience (EX) with thoughtful, human-centered solutions. You'll guide customers through the buying journey with a consultative approach, connecting their needs with the tools that empower teams, streamline onboarding, and support IT service management.

This is more than just a sales role — it's about impact, collaboration, and growth.

What You'll Do:

* Be a Trusted Advisor: Lead value-based conversations with mid-market customers to understand their needs around ITSM, onboarding, and employee engagement, and offer tailored solutions that drive real impact. * Drive Smart Growth: Build and manage a healthy pipeline through proactive prospecting, virtual selling, and meaningful discovery.  * Navigate with Empathy: Work closely with buying teams, creating trust and clarity throughout the decision-making process.  * Own the Deal: Manage and close mid-sized opportunities with confidence, from negotiation through final agreement.  * Collaborate Across Teams: Partner with our Marketing, Solutions Engineering, and Customer Success teams to ensure a seamless experience for every customer.

* 3+ years of experience in SaaS or mid-market sales, with a track record of exceeding targets and building strong customer relationships * A natural communicator who knows how to listen deeply, ask the right questions, and drive value * Solid understanding of SaaS platforms — bonus points if you've worked with employee experience (EX) solutions  * Comfortable working in a fast-paced, evolving environment where your ideas are valued * A consultative, adaptable, and thoughtful approach — you're strategic but also hands-on when needed