IT Support Technician II

Long Beach, California • Job Type: Contract • Posted: 2 weeks ago

* Provide Tier 2 deskside support for desktops, laptops, mobile devices, printers, and related peripherals in a hybrid enterprise environment. * Support users across multiple sites, collaborating with Service Desk and IT teams to resolve technical issues and ensure timely resolution. * Administer Active Directory, Entra/Azure AD, Office 365, SharePoint, and Teams, including provisioning and account management. * Document tickets, resolutions, and technical processes in ServiceNow, emphasizing clear communication and knowledge sharing. * Contribute to IT projects, occasional office setups, and minimal travel to branch locations. * Install network equipment, desktops, laptops, mobile devices, and phone systems at remote job sites and permanent offices. * Participate in team meetings to discuss ongoing projects, share updates, and provide input on process improvements. * Perform “root cause analysis” when the Service Desk escalates problems/tickets – ensure that process or configuration changes are communicated to the responsible parties * Inventory new equipment and software and perform periodic audits of deployed assets. * Assist in training and mentoring junior technicians and new team members, promoting a culture of knowledge sharing and support. * Collaborate with other departments to understand their IT needs and provide tailored solutions that enhance productivity.

What Gets You the Job:

* 3+ years of deskside and field support experience in a large enterprise environment. * Strong technical skills with Microsoft Stack (Active Directory, Entra/Azure AD, Office 365, Teams, SharePoint). * Must have strong experience with Intune. * Must have experience with Microsoft Defender for endpoint and cloud protection and web and email content filtering. * Experience provisioning users in Active Directory. * Experience supporting multiple locations and hybrid environments, with proficiency in ServiceNow or similar ticketing systems. * Strong documentation, teamwork, and communication skills with proven stability in prior employment.

* Proven mastery of Windows operating systems, including Windows 10 and 11. * A+ certification, technical degree, or equivalent; advanced credentials (CCNA, MCSA, MCP) preferred.

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