Service Desk Analyst

Los Angeles, California • Job Type: Direct Hire • Posted: 1 week ago

* Provide frontline technical support to end users through inbound phone calls, ticketing systems, and other communication channels.

* Troubleshoot Windows, Microsoft 365, hardware, software, printers, mobile devices, and user access issues.

* Manage incoming support calls while maintainingaccurate ticket documentation, prioritizing incidents, and ensuring timely resolution.

* Set up and troubleshoot audio/visual equipment and conferencing technologies, including Microsoft Teams, Zoom, and meeting room systems.

* Collaborate with IT teams, escalate complex issues when necessary, and maintain clear communication and follow-up with users.

What Gets You the Job:

* 2+ years of Help Desk, Service Desk, or technical support experience, including experience in a high-volume phone support or call center environment.

* Hands-on experience troubleshooting Windows, Microsoft 365 (Outlook, Word, Excel, Teams), desktop hardware, printers, mobile devices, and remote support tools.

* Experience with ITSM or ticketing platforms such as ServiceNow, Ivanti, Zendesk, or similar systems.

* Strong verbal and written communication skills, excellent customer service, and the ability to multitask in a fast-paced environment.

* Familiarity with A/V and conferencing technologies such as Zoom, Teams Rooms, or Crestron. Law firm or professional services experience and a technology-related degree are preferred.

Please send your resume to Hannah Xu, Senior Technical Recruiter  for immediate consideration.

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.