Data Analyst II (Ops Analytics Focus)

Are you a data-savvy professional with an analytical mindset who thrives on exploring data and extracting insights? Do you have an aptitude for visualizing those insights and presenting them in ways that improve operational decision-making? Are you attracted to an entrepreneurial culture and energized by high growth? If so, read on.

We are seeking a Data Analyst II to join our growing Operations Analytics team.This key role will leverage both quantitative and qualitative skills to increase the organizational value of the Phoenix Service Center by influencing insight-driven decision making (Analysis), ensuring improved performance measurement (Visualization) and identifying solutions to help optimize operations (Prediction)

As you build relationships across the operation, you will be instrumental in exploring and modeling data in order to identify new opportunities for efficiency and improvement, then visualizing critical insights to improve decision making. Partnering with the operational leaders to create and design/develop performance measurement KPIs and build out the associated dashboards will also be key to gaining momentum within this role.

You will work in areas like capacity planning, workload forecasting, workforce analytics, business impact analytics, call center analytics and customer experience analytics. To be successful in this role you must be detail-oriented, creative, innovative, consultative, willing to learn and grow and enjoy a fast-paced, challenging environment. You will benefit from having a talent for “telling the story” with data, keeping the user experience in mind, as well as exposure to data/statistical modeling, relational database utilization and data wrangling techniques.

Our preference is for candidates to work on a hybrid basis from our Phoenix office; however, we are open to remote arrangements for the right candidate.

- Consult with internal operations leaders to identify problems or opportunities that can leverage data and analytics, building trusted stakeholder relationships and bringing curiosity to uncover the real business problem worth solving

- Collect, analyze and interpret large data sets from various sources to answer high-impact business questions and identify patterns, trends, and insights

- Perform in-depth analyses and then create data models to identify trends and key drivers that inform important decisions across the business