ServiceNow Platform Administration and Development Consultant

Everest is seeking an experienced consultant to deliver ServiceNow platform administration, development, integrations, releases, and operational support. The consultant will complete assigned work through production validation while maintaining platform stability, security, documentation, and change-control compliance.

Configure and support ServiceNow applications, workflows, catalog items, forms, notifications, approvals, access controls, integrations, and related components. Translate approved requirements into maintainable solutions; develop, test, troubleshoot, and deploy changes across development, test, and production environments. Prepare release packages with approvals, test evidence, implementation procedures, validation steps, dependencies, and rollback plans. Manage update sets, instance clones, upgrades, plugins, releases, and post-deployment validation. Resolve assigned incidents, requests, defects, and production issues within established priorities and service levels. Support platform security, identity integrations, audit requirements, disaster-recovery exercises, and recovery troubleshooting. Maintain technical documentation and communicate delivery status, risks, blockers, and dependencies. Performance Objectives Deliver at least 90% of committed work by the agreed due date or release window and meet service-level targets for at least 90% of assigned incidents and requests. Maintain at least a 95% successful production-change rate and keep preventable production defects and reopened items below 5% of completed work. Ensure 100% of production changes include required approvals, test evidence, implementation procedures, validation steps, and rollback plans. Complete post-production validation within one business day; acknowledge critical production issues within 30 minutes during agreed coverage. Document material configurations and escalate significant delivery, security, stability, or dependency risks within one business day.

Bachelor’s degree in a technology-related field or equivalent professional experience; five or more years of hands-on ServiceNow administration, development, and production support. Strong knowledge of ITSM, including Incident, Problem, Change, Request, Knowledge, and Service Catalog. Experience with Flow Designer or workflows, Business Rules, Client Scripts, Script Includes, UI Policies, notifications, import sets, transform maps, and update sets. Proficiency in JavaScript, APIs, JSON, XML, authentication, enterprise integration patterns, roles, ACLs, service accounts, and least-privilege access. Experience supporting development, test, and production instances, including cloning, upgrades, releases, plugins, and disaster recovery. Strong troubleshooting, root-cause analysis, documentation, stakeholder communication, and independent delivery skills. ServiceNow CSA, CAD, or relevant CIS credential; ITIL Foundation certification. Experience with CMDB, CSDM, Discovery, ITOM, IntegrationHub, MID Server, Agile delivery, automated testing, DevOps pipelines, and release automation. Consulting experience in stakeholder management, solution recommendations, technical-debt reduction, and outcome-based delivery. Industry-Specific Qualifications Experience in insurance, reinsurance, financial services, or another regulated industry. Understanding of technology risk, regulatory compliance, audit evidence, records retention, access governance, separation of duties, and formal architecture, cybersecurity, change, release, and production controls. Familiarity with operational resilience, disaster recovery, cloud, identity, monitoring, security, and enterprise integrations; ability to maintain auditable delivery evidence and collaborate with global teams and vendors.