Senior AI Engineer - Model Selection and Orchestration

Become a part of Zip's Engineering team and take on exciting challenges at the intersection of AI, software engineering, and financial technology. At Zip, our engineers build systems that move real money and serve millions of customers, making reliability, security, and sound engineering judgment fundamental to how we build.

We are seeking a Senior AI Engineer to help turn rapidly evolving AI capabilities into dependable customer experiences and useful tools for our teams. You’ll work within our AI Platforms team, building shared capabilities that support Zia, our customer-facing AI experience, as well as internal agents and AI-powered workflows across Zip.

You’ll play a hands-on role in designing and building the decision and orchestration layer that helps agents interpret requests and determine the right execution approach. Depending on the task, that could mean deterministic logic, retrieval, a lightweight classifier, an AI model, a tool call, or a more complex reasoning workflow. You’ll use evidence about task quality, safety, latency, reliability, and cost to recommend and implement those decisions.

[ * Build Intelligent Decision and Routing Systems: Design and implement the decision layer that determines how an agent should respond to a task, including when to use deterministic logic, retrieval, smaller models, reasoning models, tools, or human escalation. * Build Intent and Clarification Flows: Develop intent classification and clarification capabilities that distinguish information requests from actions, identify ambiguous requests, evaluate confidence, and determine when additional information or escalation is required. * Evaluate and Select Models: Benchmark rules, retrieval approaches, classifiers, smaller models, and reasoning models against representative tasks. Use measurable outcomes such as task success, quality, latency, safety, and total inference cost to recommend model-selection decisions. * Build Reliable Model Orchestration: Implement and improve model adapters, routing logic, structured outputs, timeouts, retry strategies, fallback behavior, and observable failure handling. Build orchestration that is testable and avoids unnecessary dependency on any single model provider. * Integrate Models, APIs, and Tools Safely: Connect agents to approved APIs and tools with appropriate authentication, authorization, policy checks, and customer confirmation. Design for duplicate requests, idempotency, recovery, and other failure scenarios when agents perform state-changing actions. * Build Secure AI Systems: Partner with Security and Risk to implement approved input and output protections, sensitive-data handling, prompt-injection defenses, and controlled access. Maintain clear separation between model judgment and the permissions required to execute actions. * Build Reusable AI Platform Capabilities: Develop reusable orchestration patterns, model adapters, routing components, and tooling that make it easier for domain engineering teams and agent builders to create reliable AI-powered experiences. * Measure and Improve AI in Production: Partner with evaluation engineering to test changes before release, monitor system behavior, investigate failures, and continuously improve model selection and orchestration using production evidence. * Build with AI: Use AI-assisted development tools as a core part of your engineering workflow to accelerate development, troubleshoot issues, improve code quality, and write and maintain tests. Apply sound engineering judgment when evaluating AI-generated solutions for correctness, security, performance, and maintainability. ]