Backend Engineer, Ops Engineering

Remote: yes Posted: 2026-03-04

- Design and build full-stack internal applications and tools that empower operations teams to work more efficiently and deliver exceptional customer experiences

- Develop robust backend services and APIs that power internal tooling, ensuring scalability, reliability, and performance

- Build integrations with third-party platforms like Retool, Zendesk, and other operational systems to create seamless workflows

- Leverage AI tooling and capabilities to build intelligent automation, enhance operator productivity, and improve decision-making within internal tools

- Create data-driven features and analytics that provide operations teams with actionable insights and improved visibility

- Collaborate closely with operations stakeholders to understand pain points, gather requirements, and iterate on solutions that solve real business problems

- Write clean, maintainable, and well-tested code following software engineering best practices

- Participate in code reviews, mentor team members, and contribute to the growth of engineering culture

- Own features end-to-end from design through deployment, monitoring, and iteration based on user feedback

- Participate in an On Call rotation to resolve critical issues impacting internal users

- 5+ years of software engineering experience building and shipping production applications

- Strong proficiency in modern programming languages such as Python, TypeScript/Node.js, or similar

- Experience building full-stack applications with modern frameworks (React, Next.js, or similar for frontend)

- Solid understanding of backend architecture, API design, and database systems (PostgreSQL, Redis, etc.)

- Demonstrated aptitude for working with AI technologies, including experience integrating LLMs, building AI-powered features, or applying AI to solve business problems