Fulfillment Operations Analyst

The Fulfillment Operations Analyst plays a critical role in ensuring a seamless order-to-cash process by managing fulfillment operations and coordinating across multiple teams such as Sales, Supply Chain, Finance, and Logistics. This role focuses on executing high-volume transactional workflows, maintaining data accuracy, resolving order issues, and supporting operational improvements to ensure timely and accurate delivery of customer orders.

* Manage end-to-end fulfillment execution within ERP systems (e.g., NetSuite) * Process and validate orders, including CMPOs, manual fulfillments, and shipment coordination * Handle high-volume transactional workflows with strong accuracy and attention to detail * Monitor and manage expedite requests and operational escalations * Act as point of contact for order-related inquiries and provide timely responses * Collaborate with cross-functional teams (Sales, Finance, Supply Chain, Logistics) to resolve order issues * Track backlog and monitor order health to ensure on-time delivery * Ensure data integrity across pricing, configurations, BOMs, and system records * Identify and mitigate risks that could impact fulfillment timelines * Support process improvements and contribute to operational efficiency initiatives * Assist with reporting and documentation using tools like Google Sheets and Tableau

* Experience working with ERP systems (e.g., NetSuite) * Familiarity with CRM tools such as Salesforce * Strong analytical and problem-solving skills * High attention to detail and accuracy * Ability to manage high-volume workloads in fast-paced environments * Strong communication and cross-functional collaboration skills * Proficiency in Google Workspace (Sheets, Docs, Slides) * Ability to manage multiple priorities and meet deadlines * Excellent written and verbal communication skills. * Excellent English written and verbal communication skills.