Senior Customer Activation Manager

As a Customer Activation Manager at Ramp, you’ll help partner-sourced customers improve how they manage their finances. You’ll own a book of approximately 80 customers, guiding them through implementation and helping their teams adopt new workflows, including Ramp’s AI and agentic finance capabilities.

This role goes beyond getting customers live. You’ll work with finance leaders, their teams, and external partners to understand what needs to change, address resistance, and make sure customers see measurable value from Ramp. We’re looking for someone who’s led customers through change, is comfortable working with CFOs and Controllers, and uses AI regularly in their own work.

- Guide partner-sourced customers from implementation through ongoing workflow adoption, with accountability for time to value and business outcomes.

- Build a change management plan for each account: identify stakeholders, understand what’s slowing adoption, and help customer teams work through it.

- Help CFOs and Controllers measure Ramp’s impact, including improvements in close cycles, spend visibility, variance reduction, and ROI.

- Manage relationships across the customer’s organization, including finance leadership relationships you’ll own independently.

- Use AI to prepare for calls, build customer materials, synthesize data, spot account risks, and reduce repetitive work.

- Help customers evaluate and adopt Ramp’s agentic finance capabilities, including the changes these workflows require in their teams’ day-to-day work.

- Work with Channel Partner Managers, Partner Consulting, Account Executives, and Technical Consulting to coordinate implementations and identify opportunities to expand Ramp’s use.

- Share recurring customer needs, product gaps, and feedback with Product.

- 5+ years in customer success, consulting, implementations, or a similar customer-facing role, with a consistent record of delivering customer outcomes and exceeding goals.

- Experience driving workflow adoption and managing organizational change, including navigating stakeholder resistance. Finance or fintech experience is helpful but not required.

- Regular, hands-on use of AI to prepare for calls, synthesize information, create customer-facing materials, and automate repetitive tasks.

- The ability to build a business case for workflow changes and explain their financial impact to CFOs and Controllers, connecting implementation progress to business results.

- Enough technical depth to work with Product and Engineering on integrations, APIs, and workflow design, and explain those topics to customers.

- Success in a fast-paced GTM environment, ideally at a SaaS or fintech company.

- Strong collaboration skills and the ability to get work done across Sales, Product, Operations, and other GTM teams.

- Experience helping customers adopt AI-powered or agentic workflows, with an understanding of what gets in the way of adoption.

- Familiarity with FP&A, accounting platforms such as NetSuite, Sage, QuickBooks, or Xero, expense management, or other finance workflows.

- Measurable results in expansion, retention, or time to value.

- Experience at a company where AI was central to the product or how the team worked.

- Experience managing 50+ customers at once, prioritizing across accounts, and turning open-ended problems into clear plans.

- Experience working with third-party partners or consultants on customer activation and new use cases.

- Experience in a high-growth company or startup, where priorities and processes change quickly.

BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)

- Flexible PTO

- Centralized home-office equipment ordering

- Health and wellness stipend

- Budget for intra-office travel

- Weekly coffee stipend

UNITED STATES

- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents