Director, Client Success

New York, New York

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DeepIntent is the leading healthcare marketing platform, purpose-built to help marketers plan, activate, and optimize data-driven campaigns with speed and precision. Trusted by the world’s top healthcare brands and their agencies, DeepIntent uniquely unites media, identity, and real-world clinical data to power privacy-safe, omnichannel marketing across every screen. Backed by patented technology and proven outcomes, DeepIntent’s platform delivers measurable audience quality and script lift at scale. Learn more at www.deepintent.com .

DeepIntent is seeking an experienced Director, Client Success to join our Client Success team. The Client Success team is responsible for providing excellent client service and managing all post sales activities from set up through post campaign performance reviews, while driving incremental revenue and renewals for all media buys. The Director, Client Success will oversee their own book of business and build relationships with each client to understand their business goals and help them achieve success using DeepIntent’s solutions. The Director, Client Success should have a strong knowledge of the programmatic landscape and is a key contributor in the overall growth of the company.

* Manage all day-to-day operations associated with key strategic accounts; serve as the primary point person for all post sale client requests and communication with clients (including optimizations, reporting, recommendations, etc. * Develop, grow and maintain solid customer relationships with clients through exceptional client service  * Monitor pacing and delivery while working with the Campaign Manager to find ways to optimize based on client’s success metrics * Work with the Analytics team to provide ongoing insights on campaign performance and post-campaign wrap-up analysis, as well as conduct client business reviews * Work closely with Sales and Strategy to identify ways to grow accounts and bring forth strategic recommendations  * Help develop best practices within the Operations organization through internal collaboration * Stay current with best practices, strategies, and industry standards related to digital marketing * Work with Sales and Campaign Managers to ensure the accuracy of all IO related data

Who You Are:

* 8+ years of working experience in a Client Success role within the adtech, digital and/or programmatic industry  * You have a great passion for digital and an understanding of the digital advertising landscape; experience in healthcare is a plus! * Have a desire to work in a rapidly growing and ever-changing startup environment  * You are detail oriented and organized with flexibility to work on diverse projects and accounts * Strong verbal and written communication skills  * Able to critically think to solve problems and answer client ad hoc questions * Proficient with Word, Excel and PowerPoint  *  Strong knowledge of the ad-tech ecosystem, key industry partners and technical market standards (ad serving, SSP, DSP, IAS, DV, etc.) * Proven track record of success owning customer relationships, client meetings, QBR's, product training, data analysis, and strategic business reviews

DeepIntent is proud to offer a competitive compensation package inclusive of a base salary range of $130,000 - $160,000. The base salary range takes into consideration each candidate's skills, experience and qualifications. In addition, we offer an annualized bonus/commissions plan and competitive benefits as well as many other company offerings.

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

* Alcohol or other substance use disorder (not currently using drugs illegally) * Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS * Blind or low vision * Cancer (past or present) * Cardiovascular or heart disease * Celiac disease * Cerebral palsy * Deaf or serious difficulty hearing * Diabetes * Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders * Epilepsy or other seizure disorder * Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome * Intellectual or developmental disability * Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD * Missing limbs or partially missing limbs * Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports * Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) * Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities * Partial or complete paralysis (any cause) * Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema * Short stature (dwarfism) * Traumatic brain injury

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