Customer Service Manager - Process & Tooling Projects

Hybrid | Hamburg, Germany | Experienced

* Jobs

* Customer Service Manager - Process & Tooling Projects (all genders) – Hamburg, Germany

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* Solid professional experience in project management, product coordination, or an analytical/structural role within Customer Service or E-Commerce * A strong interest in digital tools and a solid understanding of how modern customer service systems (e.g., CRM ticketing, routing, or automation tools) impact operations * Experience structuring workflows, defining milestones, and keeping multi-disciplinary teams aligned and on schedule * Excellent problem-solving skills with a structured, independent, and solution-oriented working style * Strong stakeholder management and communication skills, with the ability to effectively bridge business and technical teams and explain complex topics to diverse audiences * Experience managing multiple stakeholders, priorities, and project timelines in a dynamic environment * Fluent in English and German (both written and spoken) is required * Completed degree in Business, Technology, or a comparable background, combined with relevant practical experience

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A Place Where You Can Be You

We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are. Different backgrounds and perspectives make us stronger and shape our culture in ways that matter. What we stand for internally, we stand for as a brand: acceptance, inclusion, and a fairer approach to fashion.