Backend Production Support Engineer

at Crypto

Hong Kong, hybrid, mid, full time, 3–5 years

posted 22 Oct 2026

Apply for this role Sign in to track your application

Golang
Shell Scripting
Sumologic
OpenTelemetry
Datadog
Jira
SQL
Linux
Confluence
CI/CD
AWS
Kubernetes

About the role

Posted: 2026-10-22

We are a team to design, develop, maintain, and improve software for various ventures projects, i.e., projects that are adjacent to our core businesses and are bootstrapped fast with a lean team. You will be actively involved in the design of various components behind scalable applications, from frontend UI to backend infrastructure.

What you would do

1. Integration Testing

a. Refine and execute integration tests to ensure the robustness and reliability of the software.

c. build close relationship with different operation team to continuously improve the operation efficiency

2. L3 Support and Problem Resolution

a. Act as the key technical contact for identifying, investigating, and resolving production issues in both cryptocurrency and derivatives trading systems. This involves troubleshooting and root cause analysis of issues, and tracking following actions to fix issues.

b. Participate in the daily work of the PS team. Actively receive and handle issues submitted by users, and address their requirements promptly.

c. Leverage a deep understanding of upstream and downstream services in cryptocurrency and derivatives trading — covering onboarding, pricing, and trading flows — to swiftly diagnose issues and drive resolution in collaboration with cross-functional teams.

d. Regularly organize and analyze the encountered problems, transform them into business requirements, and submit them to the Project Manager (PM) and developers (dev) to improve and optimize our products.

3. System Reliability and Maintenance

a. Collaborate with the SRE team to formulate reasonable monitoring and alerting mechanisms. By leveraging monitoring tools and techniques, identify potential issues in the production environment as early as possible to prevent system failures.

b. Provide system upgrade and optimization plans to enhance system performance and reliability.

c. In the event of a system failure, coordinate with the infra team, SRE team, and other relevant teams to identify and troubleshoot the problem, aiming to minimize downtime and the impact on users.

4. Owner of production change management

Read from jobs.lever.co, last seen 1d ago.

What they are looking for

3-5 years of experience in application or technical support.

Experience with AI usage, shell scripting, Golang, and SQL technologies.

Familiar with monitoring systems and logging systems (e.g. Datadog, Sumologic, OpenTelemetry).

Strong analytical skills and the ability to proactively identify issues before they escalate.

Detail-oriented with strong ownership of work and the ability to multitask across simultaneous projects.

Demonstrate a proactive and solution-oriented mindset with a strong sense of ownership.

Excellent communication and interpersonal skills to engage both technical and non-technical stakeholders.

Proficiency in both written and spoken English and Mandarin; Fluent in Cantonese.

We will consider the following abilities as a plus:

Experience in technical support in banking and other financial sectors

Experience in DevOps, particularly with AWS, Kubernetes, and CI/CD pipelines.

Solid experience in a Linux environment and relevant support tools.

Familiarity with exchange platform domain knowledge.

Proficient in using Jira and Confluence to establish SOPs.

Quick learner with a demonstrated aptitude for acquiring new technologies.

experience managing software on AWS are pluses.

Life @ Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team. Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions. Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth. Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another. One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up Aspire career alternatives through us - our internal mobility program offers employees a new scope. Work Perks: crypto.com visa card provided upon joining

Are you ready to kickstart your future with us?

About the role

What you would do

What they are looking for

What comes with it