Implementation Success Manager - Expense

Posted: 2026-10-21

AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real-time decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises, including one-third of the Fortune 500, use AppZen’s invoice, expense, and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses. To learn more, visit us at www.appzen.com.

The Implementation Success Manager (ISM) is an experienced, hands-on project manager who owns the end-to-end delivery of AppZen Expense Audit and Card Audit implementations. You will run multiple single- and multi-country implementations simultaneously – from kick-off through design, configuration, integration, testing, go-live and hypercare – managing scope, schedule, risk, quality and stakeholders.

Working hours This role requires working 2:00 PM to 10:00 PM IST (Monday to Friday) to overlap with our global customers and stakeholders. Please make sure you are comfortable with this schedule before applying.

Roles & Responsibilities

Manage the end-to-end deployment of the solution (across all modules, functionalities, integration points, and people/change management topics in scope), manage the roadmap, and report to the global steering committee.

Build trustworthy relationships to communicate and work effectively with customers, internal teams, and stakeholders.

Oversee global/regional TE policy or template development if multi-country deployment and in program scope in case of EA implementation.

Study the AP process and map it to the ecosystem of the Autonomous AP solution.

Drive the requirement gathering and documentation.

Evaluate complex customer business requirements gathered by the Implementation Consultants following Fin Trans proven and consistent methodology.

Manage the development and review of functional documentation, such as TE policies and process documentation, CDW (conceptual design), and technical integration design.

Independently drive the product configuration according to customer business requirements while considering functional and technical dependencies.