Technical Support Lead

Lead LotusFlare’s Technical Support team to empower enterprises with our cloud-native DNO platform; troubleshoot, mentor peers, and deliver reliable, scalable results.

* Prior experience supporting B2B2C products, with a strong understanding of associated challenges and operational considerations.

* Hands-on experience with cloud-native platforms such as AWS, Azure, or GCP, along with virtualization technologies.

* Strong experience in application troubleshooting, including log analysis, API debugging, and database-level investigation.

* Working knowledge of Java or similar programming languages for understanding application behavior, logs, and stack traces.

* Ability to work independently, manage multiple priorities, and adapt in a fast-paced, evolving environment.

* Experience supporting enterprise customers in production environments.

Job Requirements:

* Bachelor’s or Master’s degree in Science/Engineering, or significant equivalent industry experience.

* 8+ years of experience in technical support or a similar customer-facing technical role.

* Strong understanding of application architecture, APIs, and distributed systems.

* Experience with API troubleshooting tools, error handling, and request/response analysis.

* Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.

* Experience working with AWS, Azure, or GCP and virtualization technologies.

* 24*7 rotational shift from office.

- Competitive salary package - Paid lunch (In the office) - Training and workshops - Top-of-the-class engineers to learn from and work with