* Master's degree or equivalent advanced experience in a relevant field.
* Experience with AI agent frameworks, LLM evaluation, knowledge graphs, document understanding, structured data extraction, or agentic AI pipeline design.
* Experience in property and casualty insurance, InsurTech, financial services, or another complex regulated industry, particularly in product configuration, underwriting, policy administration, or manuscript management.
* Familiarity with event-driven architectures, cloud-native platforms, LangGraph or similar agent orchestration frameworks, and human-in-the-loop system design.
Knowledge
* Technical product management practices for complex AI, data pipeline, or document processing capabilities.
* AI agent design, including LLM-based extraction, deterministic agent patterns, orchestration frameworks, and multi-stage pipeline architecture.
* Extraction accuracy concepts, including eval harness design, scoring methodology, baseline comparison, and prompt iteration.
* Knowledge graph concepts, including entity relationship modeling, semantic abstraction, dependency graph traversal, and change impact analysis.
* Human-in-the-loop design patterns, including review gate placement, correction capture, audit logging, and reviewer experience.
* Document understanding across complex insurance documents, including rate manuals, carrier filing documents, underwriting guidelines, and product manuscripts.
* Event-driven system design, including versioned event contracts, Pub/Sub patterns, durable state management, and agent checkpointing.
* Responsible AI practices, including hallucination detection, deterministic output validation, schema-enforced output gates, and accuracy-gated deployment.
* Cloud-native platforms, multi-tenant SaaS architecture, and enterprise security patterns relevant to carrier data handling.
* Translating ambiguous carrier configuration needs and AI accuracy requirements into structured product requirements, clear priorities, and measurable outcomes.
* Evaluating trade-offs across extraction accuracy, reviewer burden, LOB scalability, infrastructure cost, carrier data privacy, and time-to-market.
* Analyzing accuracy, reliability, pipeline performance, and business impact metrics to inform product decisions and prioritization.
Abilities
* Ability to influence stakeholders without direct authority across a broad cross-functional organization, including Product, Engineering, Architecture, Data Science, Customer Success, Professional Services, and carrier customers.
* Ability to explain complex AI extraction, knowledge graph, and validation decisions in clear business and carrier terms.
* Ability to use AI-enabled tools to support product discovery, analysis, prototyping, documentation, and iterative product development.
* Travel: 10%
* Work Authorization: Legally authorized to work in the country of the job location.
* Work location: Bay Area, CA Or Bengaluru, India
WHAT WE STAND FOR:
Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.
We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.
To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/
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Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com
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Privacy Notice: By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice
and applicable data protection laws.
Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.
Actual compensation for this role is determined based on a variety of factors, including job-related skills, experience, qualifications, internal equity, and geographic location, where permitted by law.
For reference, the expected salary range for this position is generally positioned as follows based on candidate location:
* 164,600 – 235,200: Candidates living in the Boston, New York City–Newark, Los Angeles, San Francisco/Bay Area, Seattle, or Washington, DC metropolitan areas
* 156,900 – 224,100 Candidates living in Chicago, Dallas–Fort Worth, Houston, Minneapolis, or Philadelphia metropolitan areas, or in Colorado, Connecticut, Maryland, Rhode Island, or Vermont
* 149,100 – 213,000: Candidates living in Georgia, Michigan, North Carolina, New Hampshire, Oregon, or Wisconsin
* 132,000 – 206,400: For all other U.S. locations
This position is also eligible for annual bonus compensation, subject to plan terms and individual eligibility.
Final compensation will be determined based on the factors outlined above and in accordance with applicable law.
Duck Creek Technologies believes in the safe, ethical, and responsible use of artificial intelligence. We may use AI-assisted tools to support parts of the recruitment process, such as reviewing applications, identifying relevant skills, and organizing candidate information.
AI tools are used to assist—not replace—human judgment. All AI-assisted outputs are reviewed by a Duck Creek team member, and final hiring decisions are always made by people. Candidates should be comfortable working in environments where AI is used responsibly to enhance business processes.
Duck Creek Technologies offers a comprehensive benefits package, which includes:
* Flexible work environment
* Medical, dental, vision, life, and disability insurance
* 401(k) retirement plan with match (6% employer match up to $12,000 annually)
* Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
* Paid holidays, vacation, and volunteer time
* Employee Assistance Program (EAP)
Benefits eligibility and offerings may vary based on role and location.
The application window for this position will remain open until the role is filled or a sufficient number of qualified candidates have been identified.