Operational Account Manager

10h ago

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Remote & RelocationFull-timeEurope 📞Sales

* Assist assigned clients with day-to-day routine questions related to their account * Ensure client volume and revenue targets are met or exceeded through outstanding client service, proactively identifying growth opportunities, and an "always-available" mindset * Maintain, optimize, and negotiate contractual agreements and terms * Forecast, monitor, achieve, and report on client-based targets * Create and nourish strong relationships internally with other teams and stakeholders * Organise client meetings virtually and face-to-face to maintain strong and mutually beneficial relationships * Promote and share the product's benefits and value * Keep records updated in CRM, Email, Confluence, and other internal software * Occasional travel to industry expos and conferences, and attend relevant networking events * Other duties as required from time to time by the company

* 2+ years of Fintech, Crypto or other online business account management experience within a B2B setting * Service-first driven, self-motivated, and able to work independently * Believes listening, empathy, and serving clients with a smile while also driving commercial results are essential for success * Thrives in a fast-paced start-up environment with a focus on speed and problem-solving * Works and manages time in a highly structured and efficient manner * Strong negotiation skills and always looks for mutually beneficial solutions * Passionate about crypto and the latest payment solutions available on the market * High energy, a positive attitude, and a belief that teamwork is crucial to success * Outstanding problem-solving skills * Strong organization skills, reporting skills, and attention to detail * Experience using Salesforce, Jira, Confluence, Intercom and Tableau * Proficiency in English and Russian, written and verbal

You'll be joining a company that is actively shaping its space, with enough scale to matter and enough room to make an impact. People are expected to think, contribute, and take ownership, and are supported in doing so.

Flexible Benefits

* Benefit Bar: up to €230/month, a flexible monthly budget for what matters most to you, from sports and mental health to coworking, home office, or medical-related expenses

Work & Flexibility

* Fully remote work from almost anywhere * Optional offices and relocation support * Flexible, async-friendly environment

Growth & Learning

* Budget for courses, certifications, and professional development * Language learning support * Cross-team learning and knowledge sharing

Wellbeing & Support

* Medical insurance or reimbursement depending on location * Access to mental health support * Financial support for important life events

Extras

* Merch shop with rewards system * Team offsites and company events

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