Senior Associate Software Engineer

Senior Associate Software Engineer

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Customer Success Software Solutions Engineer, Senior Analyst -Billing

Customer Success Software Solutions Engineer, Senior Analyst - Policy

* Provide application and production support for live customer environments. You’ll investigate, diagnose and resolve incidents, defects and performance issues across global our customer base.

* Own issues from first report to resolution, including root-cause analysis, fixes, clear communication with customers and internal stakeholders, and steps to stop them happening again.

* Sometimes get involved with the delivery of customer implementation projects by configuring, integrating and extending the platform to meet customer requirements.

* Work with Delivery, Product and core Engineering to turn customer requirements into maintainable solutions and pass recurring issues and product gaps back to the product team.

* Build quality into delivery through unit and integration testing, troubleshooting, debugging, and maintaining reliable and performant services.

* Improve our engineering and delivery capabilities through CI/CD and deployment automation, while contributing to architectural decisions that enhance the platform’s scalability and performance.

What You Bring

* At least 5 years of professional Java engineering experience, with strong experience developing backend web applications.

* Proficiency with Spring Boot, REST APIs, JPA, and Hibernate, together with experience working with relational databases such as MySQL.

* Knowledge of microservices architecture and software engineering best practices, including unit and integration testing and maintaining high code quality.

* A proactive, pragmatic approach to problem-solving, with strong communication and collaboration skills and the ability to work effectively both independently and as part of a distributed team.

* Experience with AWS, Apache Camel, Docker, Kubernetes, or other relevant cloud and DevOps technologies is beneficial.

* Experience in the insurance industry or working with insurance-related software is beneficial.