Enterprise Systems Support Administrator

This role sits within the Enterprise Systems Support team and provides day‑to‑day operational support for NetSuite and other Enterprise systems (Fleet, HR etc). The post‑holder will manage and resolve support requests through Jira Service Management, supporting users across finance, and other business processes. The role focuses on incident resolution, access management, system administration, and continuous improvement, working closely with business users, IT colleagues, and third‑party vendors to ensure stable, secure, and well‑governed systems.

* Manage all support related issues across all Enterprise Systems resolving support requests through Jira Service Management, including system performance monitoring, issue triage, and ongoing platform optimisation across all programmes.

* Manage the day-to-day NetSuite administration as part of the support team including user setup, roles, permissions, and security access, ensuring consistent application of role-based access controls and best practice governance standards across all platforms.

* Configure and customise NetSuite (including fields, forms, records, workflows, dashboards, KPI’s, reminders and reports) to meet business needs and deliver real-time visibility across Finance, Procurement, Inventory, and Fixed Assets.

* Troubleshoot system issues and coordinate with third party partners and support where required

* Carry out testing for system upgrades and rollouts

General:

* Uphold HALO’s core values and standards, promoting its ethos and mission statement.

* Ensure familiarity with and adherence to all HALO policies and procedures, especially the code of conduct and safeguarding

Essential Requirements:

* Proven experience supporting NetSuite in a production environment, including system administration, configuration and end user support.

* Experience managing NetSuite user accounts, roles, permissions, and access controls in line with security, compliance and governance best practice.